Family Owned Since 1977

Town & Country Services has been servicing the cleaning and restoration needs of New England for 30 years.

As an IICRC certified firm, Town & Country Services, must:
• Demonstrate proof of insurance.
• Maintain a written customer complaint policy
  with documented follow-up.
• Provide ongoing education and training, leading to
  certification for all technicians.
• To abide by the IICRC Code of Ethics

As an Ethical Service Member, Town & Country must follow the Member Code of Ethics:
• Members will perform their services in accordance with the laws of the city and state that they operate in.
• Members will protect client interests by providing valuable consumer information they need in making wise service decisions.
• Members will not misrepresent services to a client or infer that additional services must be purchased for an extra cost once a firm quote has already been presented.
• Members will not utilize "Bait-and Switch" business practices of advertising low-price offers that they have no intention of honoring.
• Members will not exercise commission-only hiring practices which compels employees to exercise unethical hard-sell tactics solely for the purpose of creating a livable wage at the expense of clients' true service needs.
• Members will not misrepresent facts about
  warranties or quality of service.
• Members will strongly guarantee their work.
• Members will be ethical and honest in all of their business and professional relationships.

Members found by the Ethical Services™ Client Response Committee to have knowingly violated the Code of Ethics will risk expulsion from the association. Documented complaints that are not resolved in a professional manner will be posted on this site as an informational resource for consumers.

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